A Selection of Client Case studies

Client :  Ministry of Justice

Project :  L & D - Justice Academy



Sector :  Central Government

Consultant :  Nigel Smith

Challenge:
The Learning and Development Project was part of the overall HR Transformation Programme. It was established to modernise the learning processes in the Ministry of Justice (MoJ) and develop an effective technology base for learning that can maximise the effectiveness of the provision, as well as improving the responsiveness, accessibility, evaluation and impact of the learning interventions. This project covered all areas of the MoJ - Approx 82,000 staff.


Solution:
Having agreed the objectives for the L&D Project, a period of research of the L&D market place and analysis was undertaken of major providers of e-learning solutions.

 

The project was broken down into three elements:

                      a. A Learning Management System (LMS);
                      b. Hosting of an internet (cloud) based solution; and
                      c. Development of e-learning modules.

The proposal was to develop a Moodle site as an LMS, and to host the site on an external server, which was the recommendation from the internal specialist IT Department, who were engaged throughout the process. External hosting is a very secure hosting option and is used by many large organisations. In addition to the robust security aspects, there are no licence fees for Moodle, only maintenance costs, which makes this a cost effective option. The development of a number of e-learning modules were also commissioned, to be launched with the Learning Management System


Results:
The JusticeAcademy was launched across the MoJ providing a Self-Driven Learning environment for all staff 24 Hours a day. It was launched with a variety of learning resources and programmes including ‘learning nudges’, ‘Know Hows’ and ‘Insight Guides’. It was also launched with new Information Assurance and Induction e-learning modules. The JusticeAcademy continues to provide a central point for learning in the MoJ, it was developed to provide ‘Faculties’ for each individual MoJ Department, an on-line booking system and a number of Blended Learning Programmes.

Client :  ACG Technology Services

Project :  ISO 9000 Implementation



Sector :  Technology

Consultant :  Nigel Smith

Challenge:

The main objectives of this project are to review the practices and procedures pertaining to Quality Assurance in operation and to recommend areas of improvement necessary to achieve registration to ISO 9000. To provide advice and guidance to the company in defining and creating a formal, structured Quality System.

Solution:
A detailed review of the existing procedures and practices relating to all areas of the company's business. These were evaluated against the requirements of the quality standard (ISO 9000) and deficiencies were identified. Working with the MD and his management team, a programme plan was developed to document operating procedures and current working practices. A Quality Manual was developed documenting all the policies, procedures and objectives necessary to establish a formal quality system. All staff went through an ISO9000 training programme in order to provide them with a level of understanding of quality concepts in general and ISO9000, and how the quality system operated in the organisation.

Results:
Implemented a formal quality system to meet the requirements of ISO9000, which was independently assessed by BSi Quality Assurance.

 

Client :  InHealth Group

Project : Business Tender Support​



Sector :  Healthcare

Consultant :  Nigel Smith

Challenge:

To submit a cost effective proposal to the Department of Health for increasing the Diagnostic and Imaging Capacity, Clinical and Medical Services offered by the NHS.

Solution:
InHealth Netcare was the Joint Venture organisation that was created to deliver the proposed services to the NHS. The solution was based on mobile workforce and Diagnostic and Imaging equipment, that would provide additional medical and clinical services at various Health Centres, Hospitals etc. The D&I solution was based on a number of large specialised articulated vehicles that delivered the X-Ray, MRI and CT Scans at a number of Hospitals. The articulated vehicles would park adjacent to the hospital, and patients would go through a connecting tunnel from the hospital to where the D&I service would be provided.

Results:
The organisation won the contract for the South East Region to provide Diagnostic and Imaging Capacity, Clinical and Medical Services at sites across the South East. This innovative solution also won an innovation award from the Health Service Journal(HSJ).

 

Client :  British Council

Project : Core & Leadership  

                 Behaviours



Sector :  Government

Consultant :  Nigel Smith

Challenge:

To develop 'New' Core and Leadership Behaviours for the Global Organisation to 'inspire' staff and prepare them for the Global Challenges and the 'Scale of Ambition'.

Solution:
Worked closely with the Senior Leadership Team and Key Stakeholders to understand the Global Challenges and the 'Scale of Ambition'of the British Council.Proposals for 'New and Simple' Behaviours model were developed. These new behaviours went through a global review to ensure that they were appropriate for all cultures.

Results:
A 'New' Core and Leadership Behaviours was developed and the 'Behaviours to Open the World's Doors', to assist with the British Council achieving it's Scale of Ambition was published and rolled out Globally.